Livestream Questions...

My screen is black when trying to watch a live stream

Livestreams from JOYMO will only work on the following web-browsers: Google Chrome and Safari. If you are using Microsoft Edge, Internet Explorer or Firefox , you will not get an image/video of the live stream. Please try to change your web-browser.

 

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I get the following error message: “We are creating a channel for you. Please retry in a couple of minutes”.

You might get this message due to a couple of reasons:

  • Unstable internet connection at the sporting event
  • Unstable internet connection on your viewing device
  • The stream is being processed in the cloud, and “prepared” for the viewer


Try to wait a few minutes and then try to access the livestream again by refreshing your web browser. If this does not resolve the issue, please get in touch with support@joymo.no. Please include the following information in your request, so that we can help you as fast as possible:  

  • Which match are you trying to watch (Team A vs. Team B)
  • Which venue is it live streamed from (where is it played)
  • Time and date of the event/game
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I see a loading screen, and the livestream (game/event) does not start

Try to turn off Action Focus, by clicking on ‘Action Focus ON’ (down right on your screen). With this function disabled, you can now pan and zoom manually as you prefer. If this does not resolve the issue, please get in touch to support@joymo.no. Please include the following information in your request, so that we can help you as fast as possible:  

  • Which match are you trying to watch (Team A vs. Team B)
  • Which venue is it live streamed from (where is it played)
  • Time and date of the event/game
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The live stream stopped before the game/event was finished

The livestreams are created by the clubs (teams) themselves. It could be a “manual” mistake from the creator that the stream has been scheduled too short, and unfortunately does not capture the whole event.

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Action Focus is not following the play (action) correctly

Action Focus (automated tracking) is still in an experimental stage and at times can miss the action. If this happens frequently, or if the user would prefer not to use the Action Focus, it can be disabled by clicking on ‘Action Focus ON’ (down right on your screen). With this function disabled, you can now pan and zoom manually as you prefer.

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I can not find the event that I want to watch

Per today, you can not search for the games/events on JOYMO’s platform. If you want to watch a live stream of your club (team), or a previous streamed game (VOD),  you must get the link from the host (organizer). The games/events are typically shared on platforms like Facebook, Emails, SMS and the hostists own web site. We might also help you find the game that you are looking for, if you get in touch with support@joymo.no. Please include the following information in your request, so that we can help you find the game/event that you are looking for:  

  • Which match (Team A vs. Team B) are you trying to watch
  • Which venue is it live streamed from
  • Time and date of event/game

 

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Action Focus (automated tracking) does not work when I watch a live stream (game/event) with the JOYMO Live app

Action Focus is not supported when using the JOYMO Live app to watch a game/event. If you want to watch the game/event with automated tracking, please use a web-browser on your phone or tablet. Please use Google Chrome or Safari. If you are using Microsoft Edge, Internet Explorer or Firefox then you will not be able to watch the game, as these browsers are not supported.

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Other Questions...

I want to know more about JOYMO

Please click here if you want to contact us, and learn more about JOYMO

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What about GDPR and data control?

It is extremely important that every club follows the new EU GDPR regulations, with or without JOYMO. Filming, photographing, personal data… whatever it may be, the club needs to make sure that they are managing this information correctly. JOYMO can help you. We operate a complete closed, encrypted system that belongs to the club. Not even the JOYMO team can access and watch the live streams without being invited by the club. With JOYMO, the data and the value of that data belongs to the club.

Read More Here

How do I make sure our club is GDPR compliant?

  1. Get control over the personal data. An important part of GDPR gives the consumer right to know how their personal data is being used and where it is stored – this is something you have to have an answer to. Therefore, you should make an overview of the club’s systems and databases.

  2. Update the privacy policy. There’s a lot of privacy policy with very advanced language and difficult words. The new regulation wants to change this. Therefore, you need to update the privacy policy with right information on how you use personal data and make it understandable for everyone.

  3. Give one of the employees the responsibility and make him/her a privacy policy responsible. A dedicated person who will make sure that all personal data is secured and that the club follows the law regarding this.

  4. Provide for active consent. One of the things that are crystal clear in GDPR is that the customer should be able to give active consent to marketing. This means that you should be able to say yes or no to marketing. It is no longer possible to bake the customers’ acceptance into the terms and automatically add them to the mailing list when they press the “register” button.

  5. Allow club members to opt out of the promotion. Another important part of GDPR is the right to be forgotten. If you send out newsletters or other content to members, you have to make sure that you easily can unsubscribe and stop this any time.

  6. Inform everyone in the club about GDPR, and any changes that’s being made. There’s a big likelihood that you have made changes on how you as a club uses personal data. Inform customers about the actions you do, and you will win trust and show that you take privacy policy seriously.

  7. Children that are going to be photographed, filmed (either livestreaming or for video analysis) need to have given their consent. For children, you need to ask the parents. Just like when a child starts in school and the school ask if it is ok for them to be filmed. Every club in Norway should be doing this as recommended by Norges Idrettsforbund. For youth (over 15) and adults, they also need to give consent.

  8. If you are a coach from the opposition, and agree to your team being filmed, it is important that you understand that you have the responsibility to inform the players being filmed and obtain their permission. If you are a club that has already obtained the permission from parents/players, then you do not need to reobtain permission.

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