Q: My screen is black when trying to watch a live stream 

A:  Livestreams from JOYMO will only work on the following web-browsers: Google Chrome and Safari. If you are using Microsoft Edge, Internet Explorer or Firefox , you will not get an image/video of the live stream. Please try to change your web-browser.

 

Q: I get the following error message: “We are creating a channel for you. Please retry in a couple of minutes”. 

A: You might get this message due to a couple of reasons:

  • Unstable internet connection at the sporting event
  • Unstable internet connection on your viewing device
  • The stream is being processed in the cloud, and “prepared” for the viewer


Try to wait a few minutes and then try to access the livestream again by refreshing your web browser. If this does not resolve the issue, please get in touch with support@joymo.no. Please include the following information in your request, so that we can help you as fast as possible:  

  • Which match are you trying to watch (Team A vs. Team B)
  • Which venue is it live streamed from (where is it played)
  • Time and date of the event/game

 

Q: I see a loading screen, and the livestream (game/event) does not start 

A: Try to turn off Action Focus, by clicking on ‘Action Focus ON’ (down right on your screen). With this function disabled, you can now pan and zoom manually as you prefer. If this does not resolve the issue, please get in touch with support@joymo.no. Please include the following information in your request, so that we can help you as fast as possible:  

  • Which match are you trying to watch (Team A vs. Team B)
  • Which venue is it live streamed from (where is it played)
  • Time and date of the event/game

 

Q: The live stream stopped before the game/event was finished

A: The livestreams are created by the clubs (teams) themselves. It could be a “manual” mistake from the creator that the stream has been scheduled too short, and unfortunately does not capture the whole event. 

 

Q: Action Focus is not following the play (action) correctly

A: Action Focus (automated tracking) is still in an experimental stage and at times can miss the action. If this happens frequently, or if the user would prefer not to use the Action Focus, it can be disabled by clicking on ‘Action Focus ON’ (down right on your screen). With this function disabled, you can now pan and zoom manually as you prefer.

 

Q: I can not find the event that I want to watch: 

A: Per today, you can not search for the games/events on JOYMO’s platform. If you want to watch a live stream of your club (team), or a previous streamed game (VOD),  you must get the link from the host (organizer). The games/events are typically shared on platforms like Facebook, Emails, SMS and the hostists own web site. We might also help you find the game that you are looking for, if you get in touch with support@joymo.no. Please include the following information in your request, so that we can help you find the game/event that you are looking for:  

  • Which match (Team A vs. Team B) are you trying to watch
  • Which venue is it live streamed from
  • Time and date of event/game

 

Q: Action Focus (automated tracking) does not work when I watch a live stream (game/event) with the JOYMO Live app

A: Action Focus is not supported when using the JOYMO Live app to watch a game/event. If you want to watch the game/event with automated tracking, please use a web-browser on your phone or tablet. Please use Google Chrome or Safari. If you are using Microsoft Edge, Internet Explorer or Firefox then you will not be able to watch the game, as these browsers are not supported.